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Inventory and Product Serialization

If a product is serialized by selecting the Serialized check box in the Product Service Details view (see Product Field Service Details View), then a serial number is required for all movements and transactions of assets of this product, including the following:

Serialized products are treated differently from non-serialized ones. If a product is serialized, the user needs to enter assets for the product. Whenever a serialized product is shipped or received, Field Service expects the right number of assets with serial numbers. For example, if four serialized hard drives are shipped or received, Field Service expects that four separate serial numbers are entered.

NOTE:  When a serialized asset is allocated through a manual order, the system allocates the product quantity specified in the order, not the asset itself. Consequently, the asset remains in the On Hand - Good/Defective inventory level.


 Siebel Field Service Guide 
 Published: 21 April 2003