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Example Process for Quality
This section provides a summary of the Siebel Quality CR life cycle. The stages of the Quality process are described in the following sections, in the order listed.
- Set Up and Maintain (Administrator). See Setup and Maintenance.
- Log CRs (Quality Assurance). See Logging Change Requests.
- Assess CRs (Product Marketing). See Assessing Change Requests.
- Resolve CRs (Engineering). See Resolving Change Requests.
- Verify CR Closures (Quality Assurance). See Verifying Change Request Closures.
- Create Patch Requests (Release Management). See Creating Patch Requests.
Figure 12 illustrates this overall process for Siebel Quality. Each cross-reference in a box refers to the title of another figure that illustrates its details.
Details of each of these operations are depicted by the descriptions and diagrams in the sections that follow.
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Siebel Field Service Guide Published: 21 April 2003 |