Siebel Field Service Guide > Scheduling and Dispatch > Scheduling Administration >

Constraints View

The Constraints view provides the Constraint wizard to direct the definition of each constraint.

To create constraints

  1. Navigate to Site Map > Scheduling Administration > Constraints.
  2. Add a constraint record.
  3. From the Pick a Constraint list, select a constraint template.

    4. The template for the constraint statement appears on the Constraint Statement tab below.

  4. Click Continue.

    5. The template is ready to receive information.

    The illustration that follows shows the Constraint Statement and Insert a... tabs. The Constraint Statement tab displays a template statement that reads as follows:

    Appointment Booking constraint : [Planned_Start/End] for Activity_Type/Priority should be Greater/Less Time.

    The first variable (Planned_Start/End, in this example) is automatically selected and ready to receive information. The square brackets and red highlighting indicate a selection. The other variables (Activity_Type/Priority and Greater/Less Time, in this example) are highlighted in blue. The Insert a... list shows items that can be selected for insertion in the selected variable (Planned End and Planned Start, in this example).

    Click for full size imageo

  5. In the Insert a... list, click Insert for the record to use for the selected field.
  6. If a dialog box appears with a list of records, select the appropriate record.

    7. The value appears in the template and the selection moves to the next field to the right.

  7. Repeat Step 5 and Step 6 for each additional variable.
  8. When the constraint is complete, click Save.

    9. The Save a Constraint dialog box appears.

  9. Enter a name for the constraint and click Save.

    10. The Constraints list reappears.

Constraint Sets View

Constraint Sets view provides the basic definition of a set of constraints that a service region uses for running the Optimization Engine.

Constraints View

The Constraints view adds predefined constraints (see Constraints View) to the selected set of constraints.

Service Regions View

The Service Regions view contains read-only records listing the service regions that use a constraint set.

Server Key Mappings View

The Server Key Mappings screen assigns servers to processes and associated service regions. Table 35 shows the fields in this view.

Table 35.  Fields in the Server Key Mappings View
Item
Description
Server
A type-in field for the name of a Siebel server.
Process #
A type-in field for the number of a process running on the server.
Service Region
The name of a service region selected from the Pick Service Region dialog box.
Component
The name of a component, either ABS or Optimizer, selected from the Pick Component dialog box.

After modifying server key mappings, you must restart the relevant server component (for example, Appointment Booking System or Optimization Engine) for the changes to take effect.

NOTE:  If Server Key Mappings - Optimizer Component is missing from the drop-down list for the Component field, the server installation was incomplete. To correct this, use the Synchronize button on the Enterprise Configuration screen. See the complete procedure in Siebel Server Administration Guide.


 Siebel Field Service Guide 
 Published: 21 April 2003