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Siebel eFinance Guide > Activities >

Business Scenarios

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These scenarios feature sample tasks performed by end users. Your organization may follow different workflows according to its business requirements.

In these scenarios, end users are the account representatives and agents who manage day-to-day interactions with customers. They enter information to:

• Make an appointment with a customer
• Manage their My To Do Lists
• Assign activities to coworkers
• Create call lists
• Provide literature fulfillment by email

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