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E

BPP

Electronic Bill Presentment and Payment.

EFT

Electronic Funds Transfer.

EIN

Employer Identification Number.

eBusiness Application Integration (eAI)

Allows external systems to communicate with Siebel eBusiness Applications. Siebel eAI components include transports and adapters for BizTalk, MQSeries, MSMQ and HTTP, as well as connectors that interface directly with specific third-party software, such as PeopleSoft or SAP.

elapsed time

In Siebel Call Center, the length of time an agent has been on the phone with a customer. See also target time.

employee benefits consultant

Consults with employers to analyze and design their employee benefits plans. These consultants usually do not sell insurance or retirement plan products, although some may be licensed agents or brokers.

English auction

Also called a Forward auction. The traditional and most popular auction type. An item is sold to the bidder who makes the highest bid. If multiple items are auctioned, all winning bidders pay their bid prices. Siebel eAuction includes AutoBid, a feature that acts as an auction bidder's agent. In an English auction, AutoBid raises bids by the bidder's chosen bid increment until the bidder's maximum bid amount is reached.

enterprise selling process (ESP)

The enterprise selling process (ESP) allows sales teams to penetrate, cover, and grow large strategic accounts, especially global accounts. By using ESP, sales teams can identify the customer's business drivers and objectives, uncover opportunities at other companies, develop global account strategies, manage key executive relationships, and take advantage of partner and marketing activities.

entitlement

(1) The services a customer receives based on a contract (often referred to as coverage). An entitlement defines service obligations by account, contract, or asset over a specific time period. (2) In field service, entitlement is a document that defines the level of support for specific accounts, contacts, and products, including the response time and the service level that customers can expect.

Entitlement metric

The values that characterize a level of service; for example, response time.

event

Selected events within Siebel eBusiness Applications that allow the association of extension routines that extend the base behavior of an application. When a Siebel event is activated, developer-specified procedures are invoked in addition to the standard procedures coded in Siebel eBusiness Applications.

Exception hours

Specific day or hours in a schedule that are specified for working or not working; for example, a midweek holiday in a 12 x 5 schedule.

explorer tree

An applet that presents hierarchically structured information in an expandable tree control.

extension

A single line or directory number that is available for a teleset. An agent can receive telephone calls on one particular extension for a given session in a CTI-enabled Siebel application. See also teleset.

extension column

A column that may be used by a custom-configured Siebel application, but is not used by standard Siebel eBusiness Applications.

extension table

A special type of table that provides additional columns to a data table. The database product may support only a limited number of columns, or it may not allow adding a column to a table after it is populated with data. Siebel eBusiness Applications provide extension tables for most of their base tables. See also base table and extension column.

external content

News and other information that is created outside of the user's company and is brought to the user by Siebel eBriefings and Siebel eContent Services through arrangements with external content providers.

external data mapping

Mapping to data that resides in sources external to a Siebel application for the purpose of building measures, attributes, filters, and segments for use in marketing campaigns.

external integration object

The integration object that holds data represented in an external application's data model schema. For outbound integration, it holds data coming out of the Siebel application after processing by the data transformation engine (DTE). For inbound integration, it holds data that goes into the Siebel application before processing by the DTE. See also data transformation engine (DTE).

external relationships

Relationships that customers have outside of their own organization.


 Glossary 
 Published: 22 April 2003