Bookshelf v7.5: What's New in eSales Version 7

Siebel eSales version 7 provides many new features that you will want to take into consideration when planning your upgrade process. Table 4 lists key eSales version 7 features, and it describes the upgrade considerations for each. For more information on these and other features new in Siebel eSales 7, see Siebel eSales Administration Guide.

Table 4. Siebel eSales Version 7 Features
Feature	Where to Find Information
Parametric Search This tool is used for product selection and comparisons. Implementing this feature requires the use of the product classification system as it is based on classes and attributes. Product structures used in eSales version 6 must be restructured to use the product classification system to allow for parametric searching.	See Parametric Search. For more information on setting up parametric search, see Siebel eSales Administration Guide.
Shared Catalog Categories In eSales version 6, a category could have more than one parent catalog or category. In eSales version 7, a category can have only one parent. This makes administration of access control easier because access rights are inherited down the catalog hierarchy.	For more information on server-based catalogs, see Siebel eSales Administration Guide.
Registration, Check-out, and Order-Approval Processes Built on Workflow Because eSales version 7 uses Workflow to design these processes, they are flexible and customizable.	See Customizations Made with Siebel Tools. Also see Modifying Workflows.
Quick Add Quick Add allows advanced users to type in the item name, code, or manufacturer's code in order to add the item directly to the shopping cart. If you want to use the new Quick Add functionality provided with eSales version 7, you may need to make minor modifications to your product definitions since each product to be used with Quick Add should have values for "Item Name," "Item Code," and "Manufacturer Code." You can also remove any fields from the Quick Add applet that are not applicable.	See Implementing Quick Add.
Credit Card Processing While the ability to authorize payment by credit card existed in eSales version 6, with Siebel eSales version 7, administrators can settle and refund payments as well. In Release 6.x, integration to CyberSource was available. The Siebel 7 integration uses Siebel EAI and was designed to be customizable. You will need to contract with CyberSource if you want to use their services.	See Implementing the New Credit Card and Tax Business Services. For more information on using third-party payment applications, see Siebel eSales Administration Guide.
Tax Calculation Tax calculations were supported in Release 6.x. While an integration to Taxware was available in eSales version 6, the Siebel 7 integration uses Siebel EAI and was designed to be customizable. You will need to purchase and install supported versions of software from Taxware to use their services.	See Implementing the New Credit Card and Tax Business Services. For more information on using third-party taxation applications, see Siebel eSales Administration Guide.
Shipping Calculation A flexible business service is provided to determine shipping costs during the check-out process. In eSales version 6, shipping calculation was not standard, and you might have written a script or business service to handle this requirement. However, in eSales version 7, a shipping business service is provided as a standard feature, and you might want to consider using this method instead.	See Shipping Business Service. For more information on setting up shipping charge calculations, see Siebel eSales Administration Guide.
User Interface Siebel 7 introduces new user interface templates. You most likely have made customizations to the UI templates in eSales version 6 in order to brand the application with your corporate identity. Siebel eSales version 7 provides further customization flexibility and you will need to use and customize the new templates provided in eSales version 7.	See User-Interface Customizations.
Multiple User Types In Siebel 7, additional user types are available to support business-to-business commerce. While eSales version 6 did provide multiple user types, those types have been expanded in eSales version 7. During the upgrade process, scripts will automatically convert the users associated with each responsibility in eSales version 6 to the correct combination of user types and responsibilities in eSales version 7.	See User Types and Responsibilities.
Encryption Prior versions of Siebel eSales used a proprietary encryption technology. In eSales version 7, you can use RSA, the industry standard for encryption. The standard Siebel upgrade brings all fields currently encrypted in eSales version 6 into eSales version 7 using the same proprietary encryption method. Siebel provides post-upgrade scripts that you can run to change the encryption method on currently encrypted fields to RSA. This is strongly encouraged, but not required.	For more information about RSA encryption, see Using RSA Encryption and Setting Up RSA Encryption. For more information about encryption, see Siebel Tools Reference and Siebel Server Administration Guide. For information about running upgrade scripts to change the encryption method on currently encrypted fields to RSA, see Siebel Tools Reference.
Access Control Using Access Groups In Siebel 7, a new method of access control is being introduced using access groups. Access groups provide a mechanism for grouping positions, organizations, accounts, business units, and user lists (groupings of users). Access groups can be used to control visibility to catalogs and categories. In Release 6.x, organizations were used for determining catalog visibility. These Release 6.x organizations should be redefined as access groups in implementing Siebel 7.	See Implementing Access Control Using Access Groups.
User-specified Product Comparisons In Release 6.x, product comparisons were initiated from the product-detail page. The products being compared were predefined by the administrator. In Siebel 7, users can select specific products they want to compare, and then initiate an attribute-by-attribute comparison of those products. The product comparison is initiated from parametric searching. Implementing this feature requires the use of the product classification system, as it is based on attributes.	See Implementing User-Specified Product Comparisons.