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Siebel eInsurance Guide > Claims > End-User Procedures >

Recording Insured and Adverse Claimant Property Details

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Once they have created a claim, end users record details about properties involved in a claim using the following view tabs:

Insured Property. Track details about the insured property in a claim.
Adverse Claimant Property. Track details about claims or damages filed against the policy holder.

End users use the Insured Property view tab to record details about the insured property.

To record insured property information

Navigate to the Claims screen.
In the Claims list, select a claim.
Click the Insured Property view tab.
In the Insured Property list, add a record for each insured property involved in the claim.
In the Sequence # field, click the select button and select the insured property from the Pick Insured Property dialog box.

Many insurance companies break down claims into subcomponents called claim elements. By subdividing claims in this way, insurers can delegate the management of these subcomponents to specific groups within their company according to their business rules. For more information on claim elements, see Managing a Loss Using Claim Elements.

In the Claim Elements # field, select a claim element, if applicable.

The type of property selected in the Insured Property list determines whether the application displays the Insured Vehicle Detail form or Insured Property Detail form.

In the form that appears, complete the necessary fields.

End users use the Adverse Claimant Property view tab to record details about claims or damages filed against the policy holder.

To record adverse claimant property information

Navigate to the Claims screen.
In the Claims list, select a claim and click the Adverse Claimant Property view tab.
In the Adverse Claimants list, add a record for each claimant.
In the Adverse Claimant Property list, add a record for each property.
In the Property Type field, select Auto or Property.

Many insurance companies break down claims into subcomponents called claim elements. By subdividing claims in this way, insurers can delegate the management of these subcomponents to specific groups within their company according to their business rules. For more information on claim elements, see Managing a Loss Using Claim Elements.

In the Claim Elements # field, select a claim element, if applicable.

The Property Type you select determines whether the application displays the Vehicle Detail or Property Detail form.

In the form that appears, complete the necessary fields.

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