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Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer >

Administering and Maintaining Smart Answer

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You administer Smart Answer from the Smart Answer administration view. Smart Answer administration tasks can be categorized into two parts:

Tasks that need to be performed on the Smart Answer Manager server component.
Setting Additional Server Component Parameters.
Checking Server Component State.
Tasks that need to be performed on your knowledge base and catalogs to make sure messages are categorized correctly, and responses are available and accurate.
Administering Response Groups.
Modifying Categories.
Creating Additional Categories.
Creating Templates and Solutions.
Creating Additional Fields for Analyzing Incoming Messages.
Setting Up Auto Response.

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