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Siebel Universal Customer Master Applications Reference for Industry Applications > Architecture and Framework >

Functions and Services of Siebel UCM Applications

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The database tables and Siebel Connector for Universal Customer Master Applications support insert, delete, update, and query functionality.

Insert—allows the insertion of new data records into Siebel UCM Applications.
Delete—allows the deletion of data records from Siebel UCM Applications.
Update—allows the modification of data records in Siebel UCM Applications.
Query—allows queries for subsets of data records from Siebel UCM Applications.

If these functions are available in Siebel eBusiness Applications and back-office systems, they can be used to make modifications to an organization's data, which is then stored and reconciled in Siebel UCM Applications.

Siebel UCM Applications also provide the following services through configuration:

Publish—publish data records from Siebel UCM Applications.
Request and Reply—request data from Siebel UCM Applications and return data.

Services can be configured to operate in real time or batch mode.

Siebel UCM Applications use a variety of integration techniques to allow the operation of functions and services between other applications and themselves. See Architecture of Siebel UCM Applications for further information.

CAUTION:  A conflict resolution feature is not currently available in Siebel UCM Applications.

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