Bookshelf Home | Contents | Index | Search | PDF |
Siebel Universal Queuing Administration Guide > Overview of Siebel Universal Queuing >
Using Siebel Universal Queuing with Other Siebel Modules
This section provides high-level information about how Siebel Universal Queuing works with closely related product modules. Several Siebel modules use Siebel Universal Queuing to route incoming communications work items to the most appropriate call center agent.
Bookshelf Home | Contents | Index | Search | PDF |
Siebel Universal Queuing Administration Guide Published: 18 April 2003 |