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Configuring Siebel Wireless with Siebel Tools

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Siebel Tools is a Siebel product option that allows customers to configure their Siebel eBusiness Applications.

Similar to other Siebel eBusiness applications, Siebel Wireless is defined in Siebel Tools as a series of applications, screens, views, and applets.

Unlike the more complex views of the Siebel Web Client applications, Siebel Wireless views normally contain only one applet each, and each of these applets contains only one column of data. This one-column, one-applet rule takes into account the smaller screen sizes and navigation mechanisms of mobile devices.

Some wireless devices have larger screens that can accommodate customized user interfaces with two columns. You can customize the user interface using XSL stylesheets.

Table 5 shows details of the views that can be defined in Siebel Tools.

Table 5.  Siebel Tools Definitions for Wireless

Application Name as Defined in Siebel Tools (Wireless Application)	Number of Screens Defined in Siebel Tools	Number of Views and Applets Defined in Siebel Tools
Siebel Sales Webphone (for the Siebel Sales Wireless application)	8	39 (all with Names beginning with SWLS Sales...)
Siebel Service Webphone (for the Siebel Service Wireless application)	8	42 (all with Names beginning with SWLS Service...)
Siebel eChannel Webphone (for the Siebel PRM Wireless application)	9	52 (all with Names beginning with SWLS eChannel...)
Siebel eService Webphone (for the Siebel Self-Service Wireless application)	5	25 (all with Names beginning with SWLS eService...)

The views and applets for Siebel Wireless applications are different from those defined for their Web Client counterparts, such as Siebel Sales.

Siebel Wireless applets and views generally fall into five types:

• Detail applets and views display labels and data for a single record.
• Display applets and views display data for multiple records.
• Menu applets and views contain links that allow users to select different visibility levels (such as My Opportunities or All Opportunities) in the Siebel Self-Service and PRM Wireless applications.
• Pick applets allow Siebel Wireless users to create one-to-many associations with other Siebel records (such as picking a single company from the list of companies defined in the Siebel database for an Opportunity).
• Association applets allow Siebel Wireless users to create many-to-many associations with other Siebel records (such as picking multiple Contacts from the list of Contacts defined in the Siebel database for an Opportunity).

The names defined in Siebel Tools for the Siebel Wireless applets and views provide information as to which Siebel Wireless application they relate to, what business objects they reference, and which type of view they are. Examples of the naming convention followed by Siebel Wireless applets and views are shown in Table 6.

Table 6.  Naming Convention

Product	Application	Screen Business Object	View Business Component	Type	Object
SWLS	Sales	Opportunity	Note	Detail	Applet
SWLS	Service	Account	Contact	Display	View
SWLS		Account		Association	Applet

You can use Siebel Tools to change the appearance and functionality of the base Siebel Wireless applications. For example, you can expose additional information, hide existing information, or change terminology to more closely adhere to your particular business processes. You can also create entirely new Siebel Wireless applets, views, screens, and applications using Siebel Tools.

In some cases, Siebel Wireless applications may display different visibility for an object than is available to users of Siebel eBusiness Applications. For example, the default visibility for Siebel Sales is the records in My Accounts, while the default for Siebel Wireless Sales is the records in All Accounts. You can change the visibility by modifying the Visibility Applet and the Visibility Applet Type for the appropriate view.

The rest of this chapter focuses on considerations to keep in mind when using Siebel Tools, including subsets of various parameters that are supported by Siebel Wireless applications. For more information on these concepts and for detailed general information on using Siebel Tools, refer to Siebel Tools Reference.

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