Siebel eBriefings Administration Guide > Troubleshooting >

External News and Data Do Not Appear

Your company has purchased Siebel eContent Services and you are able to access the Web from your workstation, but you do not receive external news and data in Briefing pages. In this case, the problem may be that a proxy server is being used to insulate your network from the Internet and is not allowing the Siebel application to pass requests through and return data to the application.

Verify Connectivity With Siebel eContent Services Data Host

First verify connectivity with the Siebel eContent Services data host using network utilities, such as:

If you do not know the name of the Siebel eContent Services data host, you can find it in the license key letter that Siebel Systems sent to your company.

Validate Your Web Connection and User Credentials

Next, verify that you have a valid Web connection and that your Siebel eContent Services credentials are valid.

To verify your Web connection and credentials

  1. Open a Web browser on your Siebel server.
  2. Enter one of the following URLs:

    3. http://{eContent_hostname}/eContent/ GetCompanyNames?FIND=Siebel

    Change {eContent_hostname} to the name of your content host.

    http://{ContentBroker_hostname}/eContent/ GetCompanyMID?FIND=Siebel

    Change {ContentBroker_hostname} to the name of your content host.

    A dialog box appears prompting you for your Siebel eContent Services user credentials. You can find your user credentials in the license key letter that Siebel Systems sent to your company.

  3. Enter your user credentials.

    4. Company information about Siebel Systems should appear. If it does, your user credentials are valid. Skip the next step.

    If you receive an Access Denied message or other type of message, the proxy server may not be allowing access to the Internet.

  4. If you have received an error message, try to access the URL using a browser on a machine that does not go through the proxy server or firewall and repeat steps 1 through 3.

    5. If company information about Siebel Systems appears, then the problem lies with the Siebel server passing through the proxy server to retrieve data through the Internet. In this case, please contact your network administrators to resolve the issue.

Verify Server Configuration

If you could access the Siebel Systems company information using the previous procedure, then the problem may be in the configuration settings for the proxy server or in the Siebel eBriefings server configuration files.

To test your configuration settings

  1. Start the twsiebel client in your browser.
  2. Open a second browser window at the same time and enter the following URL:

    3. http://localhost/start.swe?SWECmd=
    GotoView&SWEView=SI+Com+Company+Briefing+View&MID=808856512

    NOTE:  URLs are case-sensitive.

  3. Enter valid login credentials and click Login.

    4. If you have valid login credentials and external content does not appear, this indicates a configuration problem with either the proxy server or within the server configuration file.

If the problem is not resolved after checking your configuration settings, follow the instructions in the next section, and then contact Siebel Technical Support to resolve the issue.

Gather Information for Siebel Technical Support

If you have completed the steps above and cannot resolve the issue, contact Siebel Technical Support. To assist Siebel Technical Support in diagnosing the issue, please gather the following information.

Registry Settings for Windows NT Server

If you are using Windows NT Server, use the following procedure to extract proxy server registry settings.

To copy registry settings

  1. Choose Start > Run.
  2. Open the Registry Editor by typing "regedit" in the Open field.
  3. Navigate to the following directory:

    4. HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\
    Internet Settings

  4. Copy the contents of the following two keys into a text file:

    5. ProxyServer

    ProxyOverride

  5. Save the text file to send to Siebel Technical Support.
  6. Navigate to the following directory:

    7. HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion \Internet Settings

  7. Copy the contents of the following two keys into a text file:

    8. ProxyServer

    ProxyOverride

  8. Save the file to send to Siebel Technical Support.

 Siebel eBriefings Administration Guide 
 Published: 18 April 2003