Bookshelf v7.5: Prerequisite Tasks

Siebel eMail Response Administration Guide > Completing Typical Setup Tasks >

Prerequisite Tasks

This section describes the tasks that need to be completed before you set up eMail Response. See Siebel System Requirements and Supported Platforms for specific system requirements, such as names of supported email servers.

Before you attempt to set up eMail Response, confirm that the following tasks have been completed. Your network administrator can help identify who in your organization performs each task.

Siebel Server is installed. For more information, see the Siebel Server Installation Guide for your operating system.

You must have a working Siebel Systems environment installed and configured by the system administrator before setting up eMail Response.

During the Siebel Server installation, the following items are installed and configured:

Database server

Gateway server

Siebel Server

Siebel eBusiness Application Integration (if you will use a universal queuing application)

Siebel Web Server Extension (EAppWeb)

During the Siebel Server installation, the following components are enabled:

Communications Management includes (Communications Inbound Manager and Communications Outbound Manager)

Siebel Call Center (includes Siebel eMail Response, Siebel Smart Answer, and Siebel Service)

Component groups can also be enabled after the Siebel server installation.

During the Siebel Server installation, the spell check feature is installed.

The spell check feature is automatically installed and enabled as part of the Siebel Server and Mobile Web Client installation processes. Spell Check dictionaries are installed in several languages. For a list of supported languages, see Siebel System Requirements and Supported Platforms.

Siebel Universal Queuing is installed (optional). If you have chosen to use Siebel Universal Queuing or a third-party universal queuing application, install and configure it using the application documentation. For information about Siebel Universal Queuing, see Siebel Universal Queuing Administration Guide.

The email server is installed, configured, and tested. For installation and configuration information, see the installation instructions you received with your email server. See Siebel System Requirements and Supported Platforms for a list of supported email servers.

Basic tests are performed. Before you set up eMail Response, perform the following tests:

Verify network connectivity by pinging the email server from Siebel Server.

Test the email server, and make sure your email server is properly set up. To do this, verify that you can communicate to and from each email account you create. For each email account, you can use any email client to:

Set up test accounts

Send email from each test account to itself

Send email from each test account to an account outside your company