Bookshelf v7.5: Communications Inbound Manager Stops

Siebel eMail Response Administration Guide > Troubleshooting eMail Response >

Communications Inbound Manager Stops

Description. The Communications Inbound Manager server task stops and email processing stops.

How to diagnose. Open the CommInboundMgr log file and look for one of the following error messages. No special tracing or settings need to be set up to find these errors.

Cannot Initiate Process Definition

Cannot initiate process definition '<ProcessName>'. Verify that it does exist, has an 'Active' status, is activated and has not expired.

Possible cause. The workflow process specified in the response group that the Communications Inbound Manager task is running does not exist or is not activated. The workflow process used by the response group and run through Communications Inbound Manager needs to exist and have an Active status.

How to resolve. Verify the workflow status.

To verify the workflow status

From the application-level menu, choose View > Site Map > Business Process Administration > Workflow Process.

In the Workflow Processes list, request a new query for the workflow process name shown in the error message.

Make sure that the workflow exists and that its status is Active.

If the workflow process cannot be found using a query, perform the following tasks:

Verify that the correct ProcessName input argument is specified on the response group.

Find the correct ProcessName input argument, copy the name of the process, and paste it into the ProcessName Value field in the response group.

Retest Communications Inbound Manager.

If the workflow status is Inactive or In Progress, use To revise and activate an inactive workflow process to activate the workflow process. Be sure to activate all related workflows, including subprocesses, and then restart the Communications Inbound Manager task.

Unable to Find Component Definition

Unable to find definition for component CommOutboundMgr

Possible cause. The Communications Outbound Manager server component is not synchronized correctly.

How to resolve. To resolve this error, synchronize the batch components on the Siebel Server using the following steps:

To synchronize the Siebel Server batch components

From the application-level menu, choose View > Site Map > Server Administration > Enterprise Configuration View.

Select Batch Administration.

Click the Synchronize button to synchronize the batch components.

Restart the Communications Inbound Manager task.

NOTE: You do not need to stop and restart the Siebel Server process.