Bookshelf v7.5: Modifying Credit Card Charges

Siebel eSales Administration Guide > Administrative Tasks >

Modifying Credit Card Charges

Credit card charges can be modified in your Siebel application by call center or sales professionals. This is done in the Order Entry - Payment View (Sales).

Cardholder information is displayed, as well as the fields listed in Table 16.

Table 16. Field Description Table
Field	Description
Total	Order total.
Transaction Amount	Amount that is sent with the call to CyberSource.
Payment Status	This field is editable.
Authorization Code	Authorization code returned by CyberSource. This field is editable as it is used for both verbal authorizations and automatic authorizations. When an authorization code is entered manually, authorization is not reevaluated by CyberSource. The Credit Management group sets the authorization code based on conversations with the customers' bank.
Transaction Time	Set each time a transaction occurs.
Transaction Type	Any payment method, such as a refund or charge.
Transaction Message	Displays messages that are set in the Create Order on Web user properties for the Credit Card business service.
Card Verification #	The number that is printed (not embossed) on the back of a credit card and used to reduce credit-card fraud. This number is not displayed.

The modifications allowed to credit card charges are the following:

Authorize. Allocates to the merchant a specific amount of the credit available to the cardholder, typically for one week. No funds are transferred.

The merchant authorizes a credit card to make sure of the following:

The customer has the funds to pay for the purchase.

These funds are reserved until the merchant is able to ship the product. Credit card companies typically state that a merchant should not settle until the product has been shipped.

Settle. Includes the authorization code and requests that funds be transferred from the cardholder's account to the merchant's bank account.

You will need to settle each order or develop a batch routine.

Authorize and Settle. Makes sure that the funds are available, reserves them, and requests that they be transferred in one call. This is done when fulfilling orders immediately (for example, digital downloads).

Refund. Takes place after a settlement when the merchant needs to transfer money back to the cardholder, as in the case of a return.