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Siebel eService Administration Guide > Administering Siebel eService > Setting Up Asset Management >

Setting Up Recommended Services

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To allow Siebel eService users to view newly added recommended services linked to their registered products, or assets, in Siebel eService:

Create a recommended service. The recommended service is created in the product administration view. Technically, it is another product that you are trying to sell to customers who have already bought products.
Link the recommended service with products. After you link the recommended service to a product, customers who have registered the product can view the recommended service in Siebel eService.

To create a recommended service product

From the application-level menu, choose View > Site Map > Product Administration > Product Administration.

The Products list appears.

In the Products list, click New.
In the More Info view, complete the necessary fields, including the Product and Description fields.

A sample Product could be 1-Year Service Maintenance, and a sample Description could be Install latest software upgrade.

To link recommended services with products

From the application-level menu, choose View > Site Map > Product Administration > Product Administration.

The Product list appears.

In the Product list, find and select the product to be linked with a recommended service product.
In the More Info view, click the menu button and select Related Products.
In the Related Products view, click New.

The Add Internal Products dialog window appears.

From the Add Internal Products dialog window, select a Recommended Service product and close the window.
In the Relation field, select Recommended Service.
In the Product screen, click Save.

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