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Oracle® Enterprise Manager Connectors Installation and Configuration Guide
10g Release 4 (10.2.0.4)

E10323-06
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Index

A  C  D  E  F  G  I  L  M  N  O  P  R  S  T  U  V  W  X 

A

adding a template
Remedy 6 Connector, 2.4.2.5
Remedy 7 Connector, 3.4.2.5
adding signed certificates to Wallet Manager, 1.8.3
alert details
Remedy Console, 2.6.1, 3.6.1
Siebel HelpDesk Service Request Page, 4.8.2
alerts per polling, MOM Connector, 1.9
alerts, sending to external systems, 1.6
Auto Ticketing
Remedy 6 Connector, 2.1.1
Remedy 7 Connector, 3.1.1
Siebel Connector, 4.1.1

C

certificate from certificate authority, MOM Connector, 1.8.2
configuring
MOM Connector, 1.5
Remedy 6 Connector, 2.4
Remedy 7 Connector, 3.4
Siebel Connector, 4.6
connection settings
Remedy 6 Connector, 2.4.1
Remedy 7Connector, 3.4.1
Siebel Connector, 4.6.1.1
connector descriptor
customizing for Siebel, 4.11.5
registering, 4.4
SiebelDeploy.xml file, 4.4
creating
additional target instances for MOM Connector, 1.5.2
Siebel service requests automatically, 4.7.1
Siebel service requests manually, 4.7.2
trouble tickets automatically (Remedy 6), 2.5.1
trouble tickets automatically (Remedy 7), 3.5.1
trouble tickets manually (Remedy 6), 2.5.2
trouble tickets manually (Remedy 7), 3.5.2
customizing
Remedy 6 ticket templates, 2.7.3
Remedy 7 ticket templates, 3.7.3
Siebel connector descriptor, 4.11.5
Siebel ticket templates, 4.11.4

D

default connector target, MOM Connector, 1.5.2
default templates, list of for Remedy 6 Connectors, 2.7
default templates, using for Remedy 7 Connector, 3.7
defining
Remedy 6 ticket templates, 2.7.4
Remedy 7 ticket templates, 3.7.4
description of MOM Connector, 1

E

Edit Notification Rule Page
Remedy Connector, 2.5.1, 3.5.1
Siebel Connector, 4.7.1
emctl parameters
Remedy Connector, 2.4, 3.3.1
Siebel Connector, 4.4, 4.6.3, 4.6.3
external systems, sending alerts to, 1.6

F

format for creating
Remedy 6 ticket templates, 2.7.4
Remedy 7 ticket templates, 3.7.4

G

generating certificate request file, MOM Connector, 1.8.1
grace period
Remedy 6 Connector, 2.1.4, 2.4.1.3
Remedy 7 Connector, 3.1.4, 3.4.1.3
Siebel Connector, 4.1.4

I

installing
MOM Connector, 1.3
Remedy 6 Connector, 2.3
Remedy 7 Connector, 3.3.1
Siebel Connector, 4.3
Internet Information Services (IIS), 1.2

L

list of default templates, Remedy 6 Connector, 2.7

M

manual ticketing
Remedy 7 Connector, 3.1.2
Remedy Connector, 2.1.2
Siebel Connector, 4.1.2
metric alerts, Remedy 6 Connector and, 2.1
metric alerts, Remedy 7 Connector and, 3.1
Microsoft Operations Management (MOM) Connector
adding signed certificates to Wallet Manager, 1.8.3
alerts per polling, 1.9
configuring, 1.5
creating additional instances, 1.5.2
default connector target, 1.5.2
description of, 1
general settings, 1.5.1
generating certificate request file, 1.8.1
installing, 1.3
polling interval, 1.9
prerequisites, 1.2
recommended protocol, 1.9
response status of targets, 1.5.3
SSL for HTTPS, 1.8
targets managed by external system, 1.5.2, 1.5.2
targets, response status of, 1.5.3
using certificate, 1.8.2
Microsoft Operations Manager 2005, 1.2
MOM Configure Management Connector Page, picture of, 1.5
MOM Configure Management Connector Target Page, picture of, 1.5.2
MOM Connector framework Web services, 1.2
MOM Management Connectors Page, picture of, 1.5

N

notification failure
Remedy 6 Connector, 2.9.3
Siebel Connector, 4.11.3
notification rules
creating for Remedy 6 Connector, 2.5.1
creating for Remedy 7 Connector, 3.5.1
Remedy 6 Connector and, 2.1.1
Remedy 7 Connector and, 3.1.1

O

out-of-box templates, Remedy Connector and, 2.7, 3.7

P

pictures
Alert Details in Remedy Console, 2.6.1, 3.6.1
Alert Details in Siebel HelpDesk Service Request Page, 4.8.2
Edit Notification Rule Page
Remedy Connector, 2.5.1, 3.5.1
Siebel Connector, 4.7.1
MOM Configure Management Connector Page, 1.5
MOM Configure Management Connector Target Page, 1.5.2
MOM Management Connectors Page, 1.5
Remedy Configure Management Connector Page, 2.4, 3.4
Remedy Create Ticket Page, 2.5.2, 3.5.2
Remedy Management Connectors Page, 2.4, 3.4
Remedy Metric Details Page, 2.5.2, 3.5.2
Remedy ticket and alert, 2.5.1
Siebel Configure Management Connector Page, 4.6
Siebel Create Ticket Page, 4.7.2
Siebel Metric Details Page, 4.7.2
Siebel ticket and alert, 4.7.1
polling interval, MOM Connector and, 1.9
prerequisites
Internet Information Services (IIS), 1.2
Microsoft Operations Manager 2005, 1.2
MOM Connector framework Web services, 1.2
Remedy 6 Connector, 2.2
Remedy 7 Connector, 3.2
Remedy Connector, 2.1.4, 3.1.4
Siebel Connector, 4.2

R

recommended protocol
MOM Connector, 1.9
Remedy 7 Connector, 3.9.1
Remedy Connector, 2.9.1
Siebel Connector, 4.11.1
registering
connector descriptor, 4.4
re-registering removed connectors, 1.4
ticket templates, 4.5
ticket templates (Remedy 6), 2.4.2.1
ticket templates (Remedy 7), 3.3.1, 3.4.2.1
Remedy 6 Connector
adding a template, 2.4.2.5
Auto Ticketing, 2.1.1
configuring, 2.4
connection settings, 2.4.1
creating notification rules, 2.5.1
customizing ticket templates, 2.7.3
default templates, list of, 2.7
defining new ticket templates, 2.7.4
format for creating ticket templates, 2.7.4
grace period, 2.1.4, 2.4.1.3
installing, 2.3
metric alerts, 2.1
notification failure, 2.9.3
Notification Rules, 2.1.1
overview, 2.1
prerequisites, 2.2
reading ticket templates, 2.7.1
recommended protocol, 2.9.1
registering ticket templates, 2.4.2.1
removing a template, 2.4.2.3
replacing a template, 2.4.2.4
SSL for HTTPS, 2.8
supported alerts, 2.9.2
ticket templates
reading for Remedy 6 Connector, 2.7.1
ticket templates, description, 2.1.3
ticket templates, format for creating, 2.7.4
viewing template code, 2.4.2.2
Wallet Manager, 2.8.3
Web Console settings, 2.4.1.2
Web services for default templates, 2.9.5.1
Web services for worklog templates, 2.9.5.2
worklog history option, 2.9.4
Remedy 7 Connector
adding a template, 3.4.2.5
Auto Ticketing, 3.1.1
configuring, 3.4
connection settings, 3.4.1
creating notification rules, 3.5.1
customizing ticket templates, 3.7.3
default templates, using, 3.7
defining new ticket templates, 3.7.4
format for creating ticket templates, 3.7.4
grace period, 3.1.4, 3.4.1.3
installing, 3.3.1
manual ticketing, 3.1.2
metric alerts, 3.1
notification rules, 3.1.1
overview, 3.1
prerequisites, 3.2
reading ticket templates, 3.7.1
registering ticket template, 3.3.1, 3.4.2.1
removing a template, 3.4.2.3
replacing a template, 3.4.2.4
supported alerts, 3.9.2
ticket templates
reading for Remedy 7 Connector, 3.7.1
ticket templates, description, 3.1.3
ticket templates, format for creating, 3.7.4
tips, 3.9
uninstalling, 3.3.2
viewing template code, 3.4.2.2
Web services for default templates, 3.9.3
Remedy Configure Management Connector Page, 2.4, 3.4
Remedy Connector
alert details of Remedy Console, 2.6.1, 3.6.1
Configure Management Connector Page, 2.4, 3.4
Create Ticket Page, 2.5.2, 3.5.2
Edit Notification Rule Page, 2.5.1, 3.5.1
emctl parameters, 2.4, 3.3.1
Management Connectors Page, 2.4, 3.4
manual ticketing, 2.1.2
Metric Details Page, 2.5.2, 3.5.2
out-of-box templates, 2.7, 2.7, 3.7, 3.7
prerequisites, 2.1.4, 3.1.4
recommended protocol, 3.9.1
Remedy ticket and alert in user interface, 2.5.1
Remedy_DefaultCategory_AutoClose.xsl, 3.7.2
Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_HighPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_LowPriority.xsl, 2.7.2
Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_MediumPriority.xsl, 2.7.2
Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory.xsl, 3.7.2
Remedy_DefaultCaterogry_HighPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCaterogry_HighPriority.xsl, 2.7.2, 2.7.2
Remedy_DefaultCaterogry_LowPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCaterogry_LowPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCaterogry_MediumPriority_AutoClose.xsl, 2.7.2
SSL for HTTPS, 2.8, 3.8, 3.8
tips, 2.9, 2.9, 3.9
Wallet Manager, 3.8.3
Web Console settings, 3.4.1.2
Remedy Create Ticket Page, 2.5.2, 3.5.2
Remedy HelpDesk
6.x, 2.1.4, 3.1.4
Web services, 2.1.4, 3.1.4
web services, 2.2
Remedy Management Connectors Page, 2.4, 3.4
Remedy Metric Details Page, 2.5.2, 3.5.2
Remedy Service Desk Connector
web services, 3.2
Remedy_DefaultCategory_AutoClose.xsl, 3.7.2
Remedy_DefaultCategory_AutoClose.xsl template, 3.7
Remedy_DefaultCategory_AutoResolve.xsl mappings, 3.7.1
Remedy_DefaultCategory_AutoResolve.xsl source code, 3.7.1
Remedy_DefaultCategory_AutoResolve.xsl template, 3.7
Remedy_DefaultCategory_HighPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_HighPriority_AutoClose.xsl source code, 2.7.1
Remedy_DefaultCategory_HighPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_LowPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy Connector, 2.7.2
Remedy_DefaultCategory_LowPriority.xsl, 2.7.2
Remedy_DefaultCategory_MediumPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_MediumPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_MediumPriority.xsl, 2.7.2
Remedy_DefaultCategory_UrgentPriority_AutoClose_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory_UrgentPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCategory_UrgentPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCategory.xsl, 3.7.2
Remedy_DefaultCategory.xsl template, 3.7
Remedy_DefaultCaterogry_HighPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCaterogry_HighPriority.xsl, 2.7.2
Remedy_DefaultCaterogry_LowPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCaterogry_LowPriority_w_Wlog.xsl, 2.7.2
Remedy_DefaultCaterogry_MediumPriority_AutoClose.xsl, 2.7.2
Remedy_DefaultCaterogry_UrgentPriority.xsl, 2.7.2
removed connectors, re-registering, 1.4
removing a template
Remedy 6 Connector, 2.4.2.3
Remedy 7 Connector, 3.4.2.3
replacing a template
Remedy 6 Connector, 2.4.2.4
Remedy 7 Connector, 3.4.2.4
response status of targets, MOM Connector, 1.5.3

S

service requests
creating automatically for Siebel, 4.7.1
creating manually for Siebel, 4.7.2
settings for MOM Connector, 1.5.1
Siebel Configure Management Connector Page, 4.6
Siebel Connector
alert details in HelpDesk Service Request Page, 4.8.2
Auto Ticketing, 4.1.1
Configure Management Connector Page, 4.6
configuring, 4.6
connection settings, 4.6.1.1
Create Ticket Page, 4.7.2
creating service requests automatically, 4.7.1
creating service requests manually, 4.7.2
customizing connector descriptor, 4.11.5
customizing ticket templates, 4.11.4
Edit Notification Rule Page, 4.7.1
emctl parameters, 4.4, 4.6.3, 4.6.3
grace period, 4.1.4
installing, 4.3
manual ticketing, 4.1.2
Metric Details Page, 4.7.2
notification failure, 4.11.3
overview, 4.1
prerequisites, 4.2
reading ticket templates, 4.9
recommended protocol, 4.11.1
Siebel ticket and alert in user interface, 4.7.1
SSL for HTTPS, 4.10, 4.10
supported alerts, 4.11.2
ticket templates, 4.1.3
ticket templates, reading, 4.9
tips, 4.11, 4.11
Wallet Manager, 4.10.3
Web Console settings, 4.6.1.2
Siebel Create Ticket Page, 4.7.2
Siebel HelpDesk
8.x, 4.2
Web services, 4.2
Siebel Metric Details Page, 4.7.2
SiebelDeploy.xml, 4.4
SSL for HTTPS
enabling for MOM Connector, 1.8
MOM Connector, 1.8
Remedy 6 Connector, 2.8
Remedy Connector, 3.8
Siebel Connector, 4.10
supported alerts
Remedy 6 Connector, 2.9.2
Remedy 7 Connector, 3.9.2
Siebel Connector, 4.11.2

T

target instances and MOM Connector, 1.5.2
targets
managed by external system, MOM Connector, 1.5.2, 1.5.2
response status for MOM Connector, 1.5.3
templates
adding, 2.4.2.5, 3.4.2.5
customizing Remedy 6 ticket templates, 2.7.3
customizing Remedy 7 ticket templates, 3.7.3
defining new Remedy 6 ticket templates, 2.7.4
defining new Remedy 7 ticket templates, 3.7.4
out-of-box for Remedy, 2.7, 3.7
reading Remedy 6 ticket templates, 2.7.1
reading Remedy 7 ticket templates, 3.7.1
reading Siebel ticket templates, 4.9
removing, 2.4.2.3, 3.4.2.3
replacing, 2.4.2.4, 3.4.2.4
ticket creation mappings
Remedy 6 Connector, 2.7.1
Remedy 7 Connector, 3.7.1
ticket templates
customizing for Siebel, 4.11.4
customizing Remedy 6 ticket templates, 2.7.3
customizing Remedy 7 ticket templates, 3.7.3
defining new Remedy 6 ticket templates, 2.7.4
defining new Remedy 7 ticket templates, 3.7.4
registering, 4.5
Remedy 6 Connector, 2.1.3
Remedy 7 Connector, 3.1.3
Siebel Connector, 4.1.3
tips
Remedy 7 Connector, 3.9
Remedy Connector, 2.9
Siebel Connector, 4.11
transformation style sheets
Remedy 6 Connector, 2.1.3
Remedy 7 Connector, 3.1.3
Siebel Connector, 4.1.3
trouble tickets
creating automatically for Remedy 6, 2.5.1
creating automatically for Remedy 7, 3.5.1
creating manually for Remedy 6 Connector, 2.5.2
creating manually for Remedy 7 Connector, 3.5.2

U

uninstalling Remedy 7 Connector, 3.3.2
using certificate, MOM Connector, 1.8.2

V

viewing template code
Remedy 6 Connector, 2.4.2.2
Remedy 7 Connector, 3.4.2.2

W

Wallet Manager
adding signed certificates to, 1.8.3
Remedy 6 Connector, 2.8.3
Remedy Connector, 3.8.3
Siebel Connector, 4.10.3
Web Console settings
Remedy 6 Connector, 2.4.1.2
Remedy Connector, 3.4.1.2
Siebel Connector, 4.6.1.2
Web services for
Remedy 6 Connector, 2.9.5.1
Remedy 7 Connector, 3.9.3
worklog history option, Remedy 6 Connector, 2.9.4

X

XML schema for attributes (Remedy 6), 2.7.4