Table 121. Communications, Media and Energy Dashboards and Page Tabs
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Loyalty Management |
Customer Lifetime Value |
Segments customers based upon defined ranges of scores predicting customer lifetime value. |
Churn Propensity |
Segments customers based on defined ranges of scores estimating churn propensity. |
Selling Propensity |
Segments customers based on defined ranges of scores valuing the potential of up-sell and cross-sell opportunities. |
Financial Risk |
Segments customers based on defined ranges of scores predicting financial risk. |
Actual Churn |
Shows trending of actual customer churn, and actual customer acquisition, over time. |
Revenue Management |
Revenue Trends |
Charts trends of order revenue and order volume over time, and identifies top products based on order revenue and volume. |
Service Activations |
Charts trends of service activations over time, and indicates top service activations based on order revenue and volume. |
Service Modifications |
Charts trends of service modifications over time, and indicates top service modifications based on order revenue and volume. |
Service Disconnections |
Charts trends of service disconnections over time, and identifies services with the highest disconnection volume. |
Account Management |
Sales Portal |
Identifies top accounts, and related top products, based upon order revenue and order volume. |
Service Activations |
Charts trends of account service activations, and indicates top accounts based on service activation performance metrics. |
Service Modifications |
Charts trends of account service modifications, and indicates top accounts based on service modification performance metrics. |
Service Disconnections |
Charts trends of account service disconnections, and identifies accounts with the highest volume of disconnections. |
Trouble Tickets |
Provides trouble ticket trending charts, and performance indicators, for particular accounts, and for accounts with selected common characteristics. |
Customer Satisfaction |
Provides customer satisfaction trending charts, and performance indicators, for particular accounts, and for accounts with selected common characteristics. |