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Retrieving Optional Upgrade Kits for Mobile Web Clients

This topic describes how to retrieve and install an optional upgrade kit for a Mobile Web Client. Optional upgrade kits are only for client subscribers. Upgrade kits for server subscribers must always be required.

This topic is part of Retrieving and Installing Upgrade Kits.

NOTE:  Siebel Web Clients (the client type that is not installed using a Siebel installer) are not Siebel Anywhere subscribers.

The following procedure describes how to retrieve and install an optional upgrade kit for a Mobile Web Client.

NOTE:  The following procedure restarts the Mobile Web Client computer. It is recommended that users save their work and exit from other applications before starting this procedure.

To retrieve an optional upgrade kit for a Mobile Web Client

1. Invoke the Mobile Web Client.
2. Choose File, then Synchronize, and then Database.
3. In the Siebel Remote dialog box, click Synchronize.

   Synchronization takes place and is complete when the opposing arrows (red and blue) in the lower-right corner of the screen disappear.

4. Navigate to the User Preferences screen, then the Component Upgrades view.
5. In the Component Upgrades list, select the desired upgrade component, and check the check box under the Upgrade column.

   A check appears. The Status field value is Upgrade Available for those components where optional upgrade kits are available. For more information about possible values for the Status field, see Table 29.

6. Click Upgrade Selected Components to display the Siebel Anywhere Kit Download dialog box, and then complete the following substeps:
   1. Follow the instructions in the Siebel Anywhere Kit Download dialog box to start a Siebel Remote session and retrieve the upgrade kit necessary to upgrade your system.
   2. Click OK to close the Siebel Anywhere Kit Download dialog box.
7. Synchronize again as in Step 2 and Step 3 to retrieve the corresponding upgrade kits.
8. Click Upgrade Selected Components again to invoke the Upgrade Wizard for the desired upgrade component.

   After the Upgrade Wizard completes, it will automatically restart the Mobile Web Client.

9. Log in, repeat Step 4 and, from the Component Upgrades list, verify the Status is Version OK for the desired upgrade component.

Table 29 describes the fields in the Component Upgrades list.