Siebel Anywhere Administration Guide > Troubleshooting for Siebel Anywhere >

Unable to Download Upgrade Kit

Sometimes the following error messages appear when you attempt to download an upgrade kit.

• Unable to find upgrade kit path to upgrade component: component_name. Please contact your Siebel administrator or try again.
• The file 'upgrade_kit_file_name.arc' could not be found on any specified file system.
• Upgrade wizard did not complete successfully. Restart Siebel application to attempt the upgrade again.
• Unable to open compressed file (Sublevel_directory_path\S_UPG_KIT_IARG_ROWID_REVNO.saf).
• Unable to download the Upgrade Kit 'upgrade_kit_title' required to upgrade your system.

These errors can be caused by the following conditions:

• A previously required upgrade kit has been deactivated or deleted. The client is trying to find an active upgrade kit with a certain New Version number, but there is no such upgrade kit because it was deactivated or deleted.

  To solve this problem, have your Mobile Web Client first synchronize using an invalid Configuration (set the Component Name in the CFG file to none). This action will get the recent transactions routed to the Mobile Web Client and pass the transaction regarding the nonfunctioning or deactivated upgrade kit.

  Then have users change the Component Name back to the original value and synchronize again. You can make this process transparent to your users by sending them a batch file that synchronizes for them from the command line, using a different CFG file that was sent to them with the batch file. Use siebsync.exe and specify the CFG file with the /c option.

• A nonexecutable file has been specified for execution. The upgrade kit you have created is of type Siebel Client Customer Revisions and when you were creating the upgrade kit, you selected a nonexecutable file to be executed. You must deactivate the upgrade kit and recreate it with the same version number. Activate the upgrade kit, but do not apply or distribute it.
• A user's connection to the Siebel File System is not set correctly. Use one of the following techniques, depending on the type of user involved:
  • For Developer Web Client users. Check the Developer Web Client users' CFG files and make sure that the FileSystem parameter under the [ServerDataSrc] section is set to the appropriate location and that your user has read and write access to that directory. One test for correct location and read and write access would be to have the user open an attachment. If the attachment opens, then the connection to the Siebel File System is set correctly.
  • For Mobile Web Client users. Because Mobile Web Client users are connected to the Siebel File System through the Siebel Server, make sure the Siebel File System parameter of Synchronization Manager is set to the correct location: the same location as the FileSystem parameter in the CFG file (of the user who has created the upgrade kit). In other words, make sure that the File System Manager is working properly.
• There is not enough space on the computer to download the upgrade kit. Free some space and try to retrieve and install the upgrade kit again.
• A prerequisite upgrade kit is not available. An upgrade that the Siebel administrator intends for the end users to retrieve might depend on another upgrade kit that has either been deactivated, deleted, or not created yet. The Siebel client will make sure that all upgrade kits are ready before invoking the Upgrade Wizard.