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Siebel Assignment Manager Administration Guide > Assignment Rule Administration > Process of Defining Assignment WorkloadThere are two methods for defining workload rules: using predefined workload rules or creating your own workload-rule definitions. This topic discusses how to use both options. Siebel Assignment Manager provides a set of predefined workload rules that allows you to define workload distribution in assignment rules for employees, positions, or organization. Table 27 lists the predefined assignment workload rules: Optionally, you can create your own workload rules. Use the following procedures to define assignment workload if you plan to create your own workload distribution rules. NOTE: If you plan to use the predefined workload distribution rules, skip to Step 2. |
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