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Siebel Automotive Guide > Managing End of Lease and Remarketing Activities > Process of Managing End of Lease and Vehicle Remarketing > Contacting Customers Whose Leases Are EndingSiebel Automotive automatically contacts customers whose leases will end soon to convince them to buy or lease a new vehicle, to buy the leased vehicle, or to extend the lease. Communications are generated by the workflow process eAuto CF Lease End Communications Workflow Process. If the customers do not respond to these automatic communications, the remarketing agent contacts them and attempts to convince them to buy or lease a new vehicle, to buy the leased vehicle, or to extend the lease. If the customer does not buy the leased vehicle or renew the lease, the agent schedules inspection and turn-in of the leased vehicle and enters information about the leased vehicle. Remarketing agents usually have their Siebel Automotive application set up so the customers whose leases will end soon are displayed on their home page when they log in. If not, they can find these customers by using the following procedure. This task is a step in Process of Managing End of Lease and Vehicle Remarketing. To contact customers whose leases are ending
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