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Siebel Automotive Guide > Managing End of Lease and Remarketing Activities > Process of Managing End of Lease and Vehicle Remarketing > Scheduling Inspection and Turn-In AppointmentsIf the customer does not want to renew the lease or buy the leased car, the remarketing agent schedules the inspection appointment at a dealer or a third-party inspection agency, to determine whether there is any damage to the vehicle that the customer is liable for. At the same time, the remarketing schedules a turn-in appointment at a dealer, usually at the same dealer where the customer leased the vehicle. All inspection appointments scheduled are listed in the Batch Inspection view. The appointments in this list are sent to the inspection agencies every night. After the remarketing agent adds this record to indicate that inspection is necessary, the dealer or inspection agency follows up with the customer to set the date and time of the inspection appointment. This task is a step in Process of Managing End of Lease and Vehicle Remarketing. To schedule the inspection appointment
To view vehicles scheduled for the batch inspection run NOTE: You can trigger the batch run by using the following procedure, or you can configure it to run regularly, as described in Configuring the Siebel Server to Run the Scheduling Job.
Scheduling Turn-In AppointmentsDuring this telephone call, the remarketing agent also makes an appointment for the customer to turn in the vehicle. Usually, the vehicle is turned in at the same dealer where it was leased. You share information with dealers using the Siebel Dealer Portal. To schedule the Turn-in Appointment
Canceling an Inspection AppointmentIf necessary, you can cancel an inspection appointment. For example, a customer may call and say that he or she has a conflicting appointment at that time. |
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