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About Validation Rules Processing and Exclusions

Validation and processing rules control the automatic approval of claims. Claims that deviate from the workflow rules or require additional review are routed to the appropriate person for manual approval.

Rules

The predetermined processing rules in Siebel Dealer control how claims are handled when they are being processed. Various factors are considered in the processing, some of which include:

• Claim status
• Claim type
• Claim amount

For more information about rules, see Siebel Automotive Guide.

Exclusions

In some instances, manual approval might be the result of an excluded item in the warranty coverage. A claim requires manual approval if the asset has been modified. For example, if the engine of a passenger vehicle was modified for performance racing, then it is routed to the appropriate person for manual approval instead of being processed automatically. The alteration constitutes a modification and thereby changes the warranty coverage. During the establishment of warranty programs, certain exclusions are defined to protect the manufacturer from liability of altered or improperly maintained products. Some of the exclusions include the following:

• Neglect, misuse, or abuse
• Environmental causes (for example, rust, corrosion or acts of nature)
• Damage or failure caused by aftermarket parts or equipment
• Failure to perform the manufacturer's suggested maintenance
• Odometer alteration

For more information on claim approvals and exclusions, see Siebel Automotive Guide.