Siebel Business Process Framework: Workflow Guide > Example Workflow Processes That Call a Business Service > Examples That Use the Outbound Communications Manager Business Service >
Using the Outbound Communications Manager with a Substitution
The example in this topic uses a substitution variable when it calls the Outbound Communications Manager business service in a workflow process. To use the Outbound Communications Manager with a substitution
- In Siebel Tools, create a new workflow process using values from the following table.
|
|
Process Name |
Send SR Notification |
Workflow Mode |
Service Flow |
Business Object |
Service Request |
For an example, see Creating the Workflow Process.
- Add steps and connectors until your workflow process resembles the workflow illustrated in the following figure:
For more information, see Overview of Workflow Process Steps, and Diagramming a Workflow Process.
- Click the Send Notification business service step, and then use the Properties window to define values described in the following table.
Property |
Value |
Business Service Name |
Outbound Communications Manager |
Business Service Method |
SendMessage |
- Make sure the Send Notification step is still chosen in the Process Designer.
- Click the MVPW, then add a new input argument using values from the following table.
|
|
|
|
MsgBody |
Expression |
"The Service Request Number" + [SR Number] + "was created with the abstract" + [SR Abstract] |
Service Request |
For more information, see Arguments That You Can Define for a Process Property.
- Add another input argument to the Send Notification step using values from the following table.
|
|
|
CommProfile |
Literal |
Enter the appropriate profile. The profile must correspond to a profile that the Siebel client displays in the Profiles view of the Administration-Communications, All Configurations screen. When you enter the profile, you must use the exact same format that the Siebel client uses when it displays this profile. |
- Validate, and then simulate the workflow process.
For more information, see Process of Testing a Workflow.
- Implement this configuration in your production workflow.
|