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Siebel Business Process Framework: Workflow Guide > Defining Custom Workflow Policies > Process of Planning a Workflow Policy >
Identifying Objects That the Workflow Policy Monitors
This task is a step in Process of Planning a Workflow Policy. You can create a plan that identifies the objects to monitor. For example, assume the service department must send an email to the contact for the service request if a user creates a service request that includes a severity level of critical. Table 55 describes the information to monitor in this example.
Table 55. Example of Objects to Monitor
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Service request status Service request severity |
Send an email to the contact of a service request if a user creates a service request, and if the severity level for this service request is critical. |
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