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Using an Error Workflow Process to Handle Errors

An error workflow process is a type of workflow process that runs if another workflow process reaches an error state. If this calling workflow process reaches an error state, then Siebel CRM stops the calling workflow process, passes system defined process properties to the error workflow process, and then runs the error workflow process.

A sub process can call an error workflow process. An error workflow process cannot contain a sub process.

Using an error workflow process to handle errors

1. In the Workflow Processes list, locate the workflow process that must call the error workflow process.

   For more information, see Locating a Workflow Process in the Workflow Processes List.

2. In the Workflow Processes list, in the Error Process Name property, choose a workflow process.

   Siebel CRM uses the workflow process that you define in the Error Process Name property as the error workflow process.

3. If the error workflow process must change the state of the calling workflow process, then you can add an error exception connector to the calling workflow process.

   An error workflow process does not return values back to the calling workflow process.

Benefits of Using an Error-Workflow Process

A universal exception handler is an error workflow process that Siebel CRM can use to handle an error that occurs across multiple steps in a workflow process or across multiple workflow processes. You can use it to reduce clutter in a workflow process diagram. You can reuse a single error workflow process that handles the same error for multiple calling workflow processes.

How Siebel CRM Handles Errors

This topic describes how Siebel CRM handles errors for a workflow process and for a sub process.

How Siebel CRM Handles Errors for a Workflow Process

If an error occurs in a workflow process, and if the Error Process Name property for this workflow process:

• Does not contain a value. This workflow process remains in the In Error state and Siebel CRM returns an error code to the object that called this workflow process.
• Contains a value. Siebel CRM runs the error workflow process. Table 39 describes the possible outcomes.

How Siebel CRM Handles Errors for a Sub Process

If a subprocess encounters an error, and if an error workflow process is defined in the Error Process Name property for this subprocess, then the error workflow process finishes with one of the outcomes described in Table 40.