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Siebel Business Process Framework: Workflow Guide > Example Workflow Processes > Defining a Workflow Process That Traverses a Record Set to Close Service RequestsIn this topic you create a workflow process that traverses a record set to close obsolete service requests. To develop this example, you do the following tasks:
This example identifies, and then closes obsolete service requests. If a service request is more than one year old, and if the Status for this service request is not Closed or is Cancelled, then Siebel CRM must consider the service request as obsolete. The workflow process identifies obsolete service requests, and then traverses the resulting record set. It does the following:
For more information about the configuration used in this example, see Using a Siebel Operation Step to Traverse a Record Set. |
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