Siebel Business Process Framework: Workflow Guide > Example Workflow Processes > Defining a Workflow Process That Traverses a Record Set to Close Service Requests >

Configuring the Remaining Workflow Steps

This task is a step in Defining a Workflow Process That Traverses a Record Set to Close Service Requests.

In this topic you configure the remaining workflow steps.

To configure the remaining workflow steps

1. Click the Watch Pre-update Values workflow step.
2. Use the Properties window to define values described in the following table.

   Property	Value
   Business Service Name	Workflow Utilities
   Business Service Method	Echo

   The Workflow Utilities business service allows you to view variables that the Watch window displays. For more information, see Workflow Utilities Business Service.

3. In the MVPW, click the Output Arguments tab. Add four new output arguments using values from the following table.

   Property Name	Type	Business Component Name	Business Component Field
   SR Close Date	Business Component	Service Request No Link	Closed Date
   SR Description	Business Component	Service Request No Link	Description
   SR Created Date	Business Component	Service Request No Link	Created
   SR Status	Business Component	Service Request No Link	Status

   This workflow process step provides data that the Workflow Utility business service uses to display field values for the business component record that Siebel CRM is currently processing. Siebel Tools displays these values in the Watch window before it updates them.

   Depending on your testing requirements, you can display more descriptive record data, such as data from the Abstract field. To display other record data, you can define another field, similar as you did with the fields described in Step 6. In the workflow process, you define a process property that references this field, and then add an Output Argument on the Workflow Utility business service that references the new process property.

4. Click the Update Fields workflow step.
5. Use the Properties window to define values described in the following table.

   Property	Value
   Business Component	Service Request No Link
   Operation	Update

6. In the MVPW, click the Field Input Arguments tab. Add three new input arguments using values from the following table.

   Field Name	Type	Value
   Closed Date	Expression	Timestamp()
   Description	Literal	This SR's Status set to Cancelled due to this SR's obsolescence
   Status	Literal	Cancelled

7. Click the Watch Post-update Values workflow step.
8. Use the Properties window to define values described in the following table.

   Property	Value
   Business Service Name	Workflow Utilities
   Business Service Method	Echo

9. In the MVPW, click the Output Arguments tab, and then add four new output arguments using values from the following table.

   Property Name	Type	Business Component Name	Business Component Field
   SR Close Date	Business Component	Service Request No Link	Closed Date
   SR Description	Business Component	Service Request No Link	Description
   SR Created Date	Business Component	Service Request No Link	Created
   SR Status	Business Component	Service Request No Link	Status

10. Click the Read Next Record workflow step.
11. Use the Properties window to define values described in the following table.

    Property	Value
    Business Component	Service Request No Link
    Operation	NextRecord

12. In the MVPW, click the Output Arguments tab, and then add a new output argument using values from the following table.

    Field	Value
    Property Name	noRecord
    Type	Output Argument
    Output Argument	NoMoreRecords

13. Add a second argument using values from the following table.

    Field	Value
    Property Name	vRowId
    Type	Business Component
    Business Component Name	Service Request No Link
    Business Component Field	Id

14. Choose the File menu, and then the Save menu item.