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About Event Logging

The event log collects information about different operations that occur while a task instance runs. It can print information that you can analyze. For more information, see Modifying How Siebel CRM Logs Data During Testing.

Table 25 describes the following information:

  • Event types that are related to Siebel Task UI that Siebel CRM displays in the Event Configuration View.
  • Information about the events that Siebel CRM traces.
  • Information symbols that Siebel CRM displays in the log files to identify the events. Siebel Task UI shares some event symbols with Siebel Workflow.
  • The Log Level column indicates the minimum level that Siebel CRM uses to turn on tracing.

CAUTION:  Setting a trace level above the default parameter affects performance. You must reset the trace level to the default parameter after you finish troubleshooting.

Table 25. Event Logging for Siebel Task UI
Event Type
Level
Symbol
Information Symbol

Workflow Definition Loading

3

DfnLoad

Step. Steps and branch names that Siebel CRM loaded.

5

DfnLoad

Chapter. Chapter names that Siebel CRM loaded.

Task Execution

3

TskExec

Oper. Includes information about various operations that the user performs during the duration of a task instance. Example operations include create, delete, pause, restore, instantiate, or cancel a task instance.

5

TskExec

Siebel CRM includes the following symbols:

  • TskState. Details about the state transition that occurs during the duration of a task instance.
  • TskInbox. Internal details about the interactions that occur for the task instance with the Universal Inbox.

Task Navigation

3

TskNav

Oper. Includes information about the navigation operations that the user performed in a task instance.

4

TskNav

NavPath. Includes information about modifications that occur to backward and forward navigation. Includes logs if Siebel CRM inserts a new frame or deletes a frame from backward or forward stacks.

5

TskNav

DumpStack. Dumps frames in the forward and backward navigation stacks after Siebel CRM restores or resumes a task instance.

Workflow Process Execution

4

PrcExec

Create. Includes information about the creation of a new task instance.

Workflow Step Execution

4

StpExec

Includes information about a task step and input argument or output arguments of the task step. The following symbols are included:

  • Cond. Information about how Siebel CRM evaluates a branch condition.
  • Create. Information about how Siebel CRM creates a step instance.
  • End. Information about Siebel CRM completes a step instance.
  • Task. Information about calling a business service.
  • TaskArg. Information about arguments to a business service.

Task Presentation Information

4

TskPresInfo

Includes information that the task controller provides to an external component. SWE is an example of an external component.

ViewInfo. Information about the entire structure of the task view, including the following items:

  • View name
  • Playbar
  • Current task pane
  • Records that are pending validation
    
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