Siebel Business Process Framework: Task UI Guide > Siebel Task UI User Interface Elements > About the Task View >

Radio Button Group

A radio button group is an optional user interface element that allows the user to make a single choice from among a group of multiple choice items. Along with the combo box and list, the user uses the radio button group to make a choice that drives the task flow.

Figure 10 includes an example radio button group that displays a predefined list of options. The user can choose one of these options.

Figure 10. Example of a Radio Button Group

The input that a radio button receives determines the next task step that Siebel CRM displays, or it can determine the data it must display in the next task view. For example, a user who is a customer service representative (CSR) can choose from multiple options in reply to a question that the user poses to a caller regarding the nature of the call. The CSR asks the customer the following question:

How can I help you today?

Figure 10 illustrates how Siebel CRM displays this question as a prompt. If the customer replies that the call regards a credit card dispute, then the CSR can click the Credit Card Dispute radio button, and then the next view that Siebel CRM displays is different than the view that it displays if the issue for the caller is a balance inquiry.

The multiple radio buttons that a radio button group contains constitute a single control item. For more information, see the following topics:

• Creating a Radio Button Group
• Example of Developing a Task UI That Assists with Adding an Opportunity and an Activity

Comparison of a Radio Button to a Bounded Picklist

Siebel CRM displays a radio button group differently than it displays a bounded picklist. The user can use a radio button group to view choices simultaneously without clicking the picklist. If the user makes a choice, then Siebel CRM deselects other potential choices.

Radio Buttons and Business Component Data

A task applet can include a radio button that uses data from a business component field. You can map a radio button to a field that resides in a predefined business component or to a field that resides in a transient business component. This field must be a single value field. For more information, see Overview of Transient Data.

Using a Radio Button with a List of Values

You can create a new set of radio buttons in the following situations:

• According to a new List of Values (LOV). In this situation, the Pick List Wizard allows you to create the LOV picklist.
• According to an existing LOV. In this situation, the LOV is already defined, so you can reuse it.

Creating a radio button group requires a LOV that Siebel CRM can use to get the choices it displays. To render a radio button group in the Siebel client, the LOV that the radio button group references must exist in the run-time environment. If you deploy the Siebel application for testing or production, then make sure you deploy the LOV to the target environment.

It is recommended that you do not use a hierarchical LOV with a radio button. If you must use a hierarchical LOV with a radio button group, then the group might function correctly at run time, but Siebel Tools cannot correctly display values during preview in Siebel Tools.

For more information, see Configuring Siebel Business Applications.