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Siebel Chat Guide > Methods for Customizing Siebel Chat Process Flow and Interface Functionality > Methods for Customizing Siebel Chat Process Flow and Interface Functionality >
AcceptChatEx
This method contains the update for the input argument. It is a newer version of the existing AcceptChat method. It is used whenever a new or transferred chat is accepted to open the chat pane and dashboard and to update the activity information, such as the Contact ID and Service Request ID. Table 18 shows the input PropertySet arguments for AcceptChatEx.
Table 18. AcceptChatEx Method: Input Arguments
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ActivityId |
The row ID of the activity created by the CTI event log. |
InteractionId |
The interaction ID of the active chat interaction. |
SRId |
The row ID of the service request record. |
AccountId (Optional) |
The row ID of the account record. |
ContactId (Optional) |
The row ID of the contact record. |
isTransfer (Optional) |
A value of 1 indicates a transferred chat. Any value other than 1 indicates a new inbound chat. |
Firstname (Optional) |
The first name of the customer. |
Lastname (Optional) |
The last name of the customer. |
WorkID |
The work ID of the active chat interaction. |
Table 19 shows the output PropertySet argument for AcceptChatEx.
Table 19. AcceptChatEx Method: Output Arguments
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HasBookmark |
A value of True indicates the following:
- That this chat has the bookmark feature enabled
- That the chat screen is populated with the bookmark information
- That this chat is a transferred chat
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