RequestSiteID

The ID for the request site; that is, the customer site requesting to chat to an agent.

Language

The language code for the request site. An example of the method code is as follows:

function Service_PreInvokeMethod (MethodName, Inputs, Outputs)

{

if (MethodName == "GetLanguageCodeFromMapping")

{

var sRequestSiteID = "";

sRequestSiteID = Inputs.GetProperty("RequestSiteID");

switch(sRequestSiteID)

{

case "0":

Outputs.SetProperty ("LanguageCode", "ENU");

break;

case "101":

Outputs.SetProperty ("LanguageCode", "ITA");

break;

case "71":

Outputs.SetProperty ("LanguageCode", "FRA");

break;

default:

Outputs.SetProperty ("LanguageCode", "ENU");

break;

}

return CancelOperation;

}

return (ContinueOperation);

}