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Siebel Call Center

Table 1 lists the demo users for Siebel Call Center.

Table 1. Demo Users for Siebel Call Center
Username and Password
Name / Title
Primary Responsibility


Casey Cheng / Universal Agent

Siebel Call Center

Universal Agent

Cheng handles service requests of all types: emails, inbound calls, and Web collaboration session requests. In addition, he executes outbound call campaigns.


Ted Arnold / Telesales Representative

Siebel Call Center

Telesales Representative

Arnold primarily executes inbound and outbound telemarketing and telesales calls.


Vic Taylor / VP Call Center

Siebel Call Center

Call Center Manager

Taylor's responsibilities for the day-to-day operations of a Call Center make him a regular user of Siebel Call Center Administration functions. He uses the Siebel Analytics function to evaluate performance and ROI and to make strategic decisions based on the analyses.


Emily Modi /Engagement Manager

Siebel Call Center

Consulting Manager

Modi is responsible for managing a consulting practice business, including opportunity management, client relationships, contracts and agreements, and financial reporting and management.


Glen Abboline / Information Technologist

Oracle Professional Services


Abboline is responsible for day-to-day project management, including staffing requests.


Gary Clark / Consultant

Oracle Professional Services

Consulting Manager

Clark is responsible for managing a consulting practice business.

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