Table 17. Demo Users for Siebel Financial Services: Retail Finance
|
|
|
|
|
CABLE |
Carol Able / Contact Center Agent |
Siebel Finance Call Center |
RF Universal Agent - Contact Center |
Able handles inbound consumer service requests and is responsible for cross-selling and outbound telesales. |
CMICHAEL |
Christine Michaels / Manager |
Siebel Finance Call Center |
RF Vice President - Contact Center |
Michaels manages an inbound and outbound call center. |
EQUITY |
Erika Quity / Mortgage Specialist |
Siebel Finance Call Center |
RF Agent - Credit Center Service |
Quity uses Siebel Finance Call Center to handle consumer loan requests, such as mortgage, home equity, and credit card requests in a call center. |
SBUTLER |
Stacey Butler / Senior Call Center Agent |
Siebel Finance Call Center |
RF Agent - Small Business Call Center |
Butler uses Siebel Finance Call Center in a blended small business call center, handling both sales and service. |