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Managing Alarms for Service Activities (End User)

Activities are attached to many Siebel business objects (for example, Service Requests and Opportunities). Siebel Business Applications can notify the user of the start time for a pending activity. You select the Alarm check box in each Activity record to set up this notification.

Alarm notification displays a dialog box in the user interface at a predetermined interval before the start of each activity. The Alarm dialog box appears only once for each activity, unless the activity is repeated. (The Repeat check box is selected in the activity record). If the activity is repeated, then the alarm appears at the specified time before the start of each instance of the activity.

Alarms work only through the user interface. They cannot initiate workflow processes. Because alarms require high interactivity, they are available only for Siebel Business Applications in the high-interactivity client.

This topic contains the following related information:

• Setting the Alarm Lead Time for Service Activities
• Allowing Alarms for Service Activities

This task is a step in Process of Managing Service Activities.

Setting the Alarm Lead Time for Service Activities

Alarms notify users of upcoming activities. A setting determines the time when the notification occurs.

To set the alarm lead time for service activities

1. From the application-level menu, select Tools, then User Preferences.

   The User Preferences screen appears.

2. On the link bar, click Calendar.

   The Calendar form appears.

3. In the Alarm Lead Time field, select a time from 5 to 120 minutes before the value in the Planned Start field for each activity.

Allowing Alarms for Service Activities

To set the alarm for an activity, select the Alarm check box in an activity record on any screen that includes the Activities view or in the Calendar screen. In the procedure in this topic, you set the alarm in the Calendar screen.

To allow an alarm for a service activity

1. Navigate to the Calendar screen.
2. Drill down on an activity name.
3. In the Calendar Detail view, select the Alarm check box.
4. Click Save This One.