Siebel Field Service Guide > Repairs > About Generating Inventory Transactions for Repairs >
Exchanging an Asset During a Third-Party Repair
If the third-party vendor returns a different product, then the inventory transaction fails unless the new asset exists in the third-party inventory location. You can create the new asset in one of the following ways:
- Use the previous Asset ID, and change the serial number associated with the record.
- Create the new asset, and receive it from the third-party vendor using a Receive Other transaction. Then, create another transaction to delete the previous asset.
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