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Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 2.1 > About Activity SkillsIn a typical Siebel Field Service scenario, a field service engineer arrives at a customer location to perform a job such as installation, upgrade, or repair. For Oracle Real-Time Scheduler 2.1 to schedule the right person to perform a job, it must determine the necessary skills to perform the job, and it must schedule a person with the required skill set to complete the work. To facilitate this outcome, the Siebel application passes the required skills to Oracle Real-Time Scheduler 2.1. For more information, see Managing Activity Skills for Skills-Based Assignments. For example, a customer needs a plumber to fix a leak in a kitchen sink between 10:00 A.M. and 2:00 P.M. on November 15, 2011. Oracle Real-Time Scheduler 2.1 must schedule a field service engineer with a skill value of Plumbing to visit the customer location during this time. As part of appointment booking, the request to Oracle Real-Time Scheduler 2.1 includes the time and date range as well as the skill value of Plumbing. Consequently, a person with the required skill is scheduled at the appropriate time. Evaluation of Activity Skill RulesAs part of the appointment booking process, activity skill rules are evaluated as follows:
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