Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 1.0 > About Appointment Booking for Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0 >

Refreshing Activities

The Refresh Activity menu option is available in the lower applet of the Activity Schedule view.

When you book an appointment in the Siebel application, a corresponding stop entity is created in Oracle Real-Time Scheduler 1.0. This stop maps one-to-one to the activity in the Siebel application. The stop is continually optimized, and the planned start, planned end, owner, and status values of the stop keep changing until the stop is dispatched to a field service engineer.

The Refresh Activity menu option allows the customer service representative to get the latest activity details from Oracle Real-Time Scheduler 1.0 because the Siebel activity and the Oracle Real-Time Scheduler 1.0 stop are not synchronized at all times. Oracle Real-Time Scheduler 1.0 stop data is automatically synchronized with the Siebel application only when the stop status is Dispatched or Inactive.