|
Siebel Field Service Guide > Shipping and Receiving >
About Receiving Orders
Receiving applies to all order types, including the following types:
- Internal orders for replenishment or internal transfers that a field office, repair center, or a field service engineer receives.
- Return material authorizations (for product returns from a customer).
- Purchase orders and repair orders (for product receipts from an external vendor).
- Orders for any other received products (a receipt type of Unknown).
Process Flow for Receiving
When you receive a product, a receipt is generated as proof that the product arrived. Figure 24 shows the process flow for receiving.
Figure 24. Process Flow for Receiving
|
The process flow for receiving includes the following steps:
- If the order is unidentified, then generate an unknown receipt.
- If the order is identified (Internal Order, Purchase Order, Repair Order, or Return Material Authorization), then create a receipt.
- Generate the transactions.
The necessary inventory transactions are created, and the necessary line item actions on received orders are created.
Processing Logic for Receipts
The Process Receipt button is located in the order form in the Receive Internal Order, Receive Purchase Order, Receive Repair Order, and Receive RMA views of the Receiving screen. Clicking this button generates the following actions:
- Verifies that the asset exists at the source inventory location.
- Generates the appropriate inventory transactions (for example, Receive Internal, Receive Other, and Receive From TP) affecting inventory levels. The order type determines the appropriate inventory transactions. For more information about inventory transactions, see Table 32.
- If the product received is serialized, then checks that the total number of assets received matches the product quantity.
|
