Siebel Store-and-Forward Messaging Guide for Handheld > Installation and Configuration of Siebel Store-and-Forward Messaging > Troubleshooting Store-and-Forward Messaging Setup and Configuration >

Siebel Store-and-Forward Messaging Client-Side Troubleshooting Checklist

Use the following checklist to diagnose problems that originate with Store-and-Forward Messaging clients.

1. Verify that the following parameters are in the setup.ini file. Table 9 lists the default values.

   Table 9. Parameter Values in the setup.ini File

   Parameter	Default Value
   MQeServerAddr	[hostname] or IP address of the computer hosting the queue manager
   MQeServerCmd	/smq/ServerQM
   MQeServerPort	8080
   MQeServerQMgr	ServerQM
   MQeServerQueue	InboundQ
   QueuingSoftware	MQE. For IBM MQe only.
   SMQCompression	The type of compression used for Store-and-Forward Messaging for Mobile Web Client. The only value currently supported is GZIP.
   SMQConnectOnSend	Controls whether Message Transport software automatically attempts to connect to the server when a message is placed in the client's outbound queue. Default value is FALSE.
   SMQConnectOnStart	Controls whether Message Transport software automatically attempts to connect to the server when a new client session is started. Default value is FALSE.
   SMQEncryption,	The type of encryption used for Store-and-Forward Messaging for Mobile Web Client. The only value currently supported is RC4.
   SMQLogMessages	When TRUE, copies of messages are logged as XML files. Default value is TRUE.
   SMQPollingInterval	Specifies how often the Message Transport software polls for new messages. Default value is 30 seconds.

   If any of the MQe parameter values do not match the output of the SiebelSMQServlet, then modify the setup.ini file and reinstall the Siebel Handheld application with the correct parameters. For more information, see Adjusting the Store-and-Forward Configuration Parameters.

2. Examine the Siebel Handheld application log file to find more information for troubleshooting.

   For information on working with the application log file, see the Siebel Handheld Guide for the Siebel Handheld application you are using.