Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Redemptions > Redemption Packages >

About Setting Up Redemption Packages as Promotions

The redemption package promotion is invoked if the member redeems more than one product specified in the package. This topic describes the redemption product, base price list, and promotion setup.

Another approach is to use a bundle product. A bundle product enables a user to select more than one product in the bundle product and set the price at the bundle product level.

The redemption package setup as a promotion has several subprocesses. The required promotion setup is as follows:

• Redemption voucher type setup.
• Redemption product and base price list setup. For more information, see Example of Setting Up a Redemption Product and Base Price List for a Redemption Package.
• Redemption promotion setup. For more information, see Example of Setting Up a Redemption Promotion for a Redemption Package.

The transaction processing that occurs is as follows:

• Initiate a redemption request on a Service Center UI, or loyalty program portal or third-party system
• Generate a quotation (using Get Redemption Price)
• Collect credit card payment (if points plus pay and taxes are used)
• Create a redemption transaction
• Generate a redemption voucher (if the product has a voucher)
• Issue the redemption voucher (if the product has a voucher)

Example of Setting Up a Redemption Product and Base Price List for a Redemption Package

To set up a redemption product and base price list, complete the steps in the following procedure.

To set up a redemption product and base price list

1. Create new redemption products in the Loyalty Admin - Products tab, if they are not defined already. For example, the products which might need to be set up for travel from Mumbai, India to London with a two night stay include:
   • BOMLHR flight redemption
   • LHRBOM flight redemption
   • Five-star hotel (two nights in a twin shared room)
   • Weekend compact car rental

     For more information on creating products, see Siebel Product Administration Guide.

2. Create the redemption base prices.

   Define the redemption base prices for the products. The base price lists required for the user travel from Mumbai to London might be as shown in the following table.

   Product	Program	Partner	Point Type	Points
   BOMLHR flight redemption	My Jet Program	My Jet Airway	Miles	40000
   LHRBOM flight redemption	My Jet Program	My Jet Airway	Miles	40000
   Five-star hotel (two nights in a twin shared room)	My Jet Program	My Luxury Hotel	Miles	25000
   Weekend compact car	My Jet Program	My Car Rental Agency	Miles	2000

Example of Setting Up a Redemption Promotion for a Redemption Package

For general information about creating promotions, see Setting Up Siebel Loyalty Promotions.

As an example, you might set up a promotion with the following attributes:

• Set the Booking Date as a promotion attribute.
• Create a new Rule: 25% discount on redemption.
• Define the criteria using the following attributes:

  If Product = BOMLHR, LHRBOM, 2 night twin-share, Weekend Compact Car

• Define Action as: Accrue 25,000 points.