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Siebel Order Management Guide > Integrating Order to Cash and Distributed Order Orchestration > Process of Integrating Order to Cash > Configuring Workflow Policies for Order to CashAfter administrators enable the component groups for order creation, they must configure the workflow policies. When information about an account or contact changes in the Siebel application, workflow policies invoke workflows and call Web services to synchronize data with the third-party billing application. Workflow policies are used to support the following functions in Order to Cash. Though these two functions are not supported in distributed order orchestration, these workflow policies can be useful to track the changes in Siebel accounts and contacts in AIA. This task is a step in Process of Integrating Order to Cash. To configure the workflow policies
Exposing the Default Tasks ParameterThe Workflow Monitor Agent component in the Workflow Management component group contains the Default Tasks parameter, which is hidden from view by default. Administrators must reveal this parameter to advanced users so that these users can change its value in a copy of the Workflow Manager Agent component that they create. To expose the Default Tasks Parameter
Copying the Workflow Monitor Agent ComponentFor information about creating a copy of the Workflow Monitor Agent component, see the topic about using Workflow Monitor Agent in Siebel Business Process Framework: Workflow Guide. NOTE: Before you restart the Siebel Server so that the component definition takes effect, rename the dictionary cache file (diccache.dat) at Table 8 shows the values to enter for some fields for the copied component. To see this view, click the Component Definitions view in the Administration - Server Configuration screen, then the Enterprises view. Table 9 shows the values to enter for some parameters for the copied component in the Component Definitions view in the Administration - Server Configuration screen, then the Enterprises view. To see the advanced parameters, click Advanced in the Component Parameters list. NOTE: Notice that, in Table 8, the Component Group must be named Workflow Management but in Table 9, the Group Name of the new component group must be SWI Customer Update Policy Grp. |
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