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SIS OM Disconnect Products & Services Process

This workflow identifies an active document (quote or order) for the current account. Then it generates a line item to disconnect the selected asset and displays the document detail view. This workflow is shown in Figure 45.

A user initiates this workflow by clicking the Disconnect button in the following views:

• Accounts screen, Service Items view
• Accounts screen, Account Summary view
• Networks screen, Nodes view
• Networks screen, Connections view
• Networks screen, All Elements view

Figure 45. SIS OM Disconnect Products & Services Process Workflow

Workflow Description. This workflow does the following:

1. Gets the details of the current account.
2. Retrieves the active document (quote or order) for the session.

   If the account is of type 'Residential', then the active order is retrieved. Otherwise, the active quote is retrieved. See SIS OM Active Quote Sub-Process and SIS OM Active Order Sub-Process.

3. Allows the user to disconnect the asset.

   The workflow gets the asset's current state and then creates quote line items to disconnect the asset in that state. See SIS OM Disconnect Asset Sub-process.

   NOTE:  When deleting a network node, the process will automatically delete all associated network connections. If this is not desirable behavior, then change the value of the Delete Connection argument to N.

4. Displays active document.

Associated Business Service Methods. Table 52 shows the steps in this workflow that call business service methods.