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Siebel Order Management Guide > Workflow Reference for Employee Asset-Based Ordering > Workflows That Allow Users to Suspend or Resume Service Items >
SIS OM Suspend / Resume Asset Sub-process
This workflow applies the open and pending orders related to the selected asset to get its requested state. Then it creates line items to suspend or resume the selected asset in that state. It adds these line items to the active document. This workflow is shown in Figure 48. The SIS OM Suspend / Resume Products & Services Process initiates this workflow.
Figure 48. SIS OM Suspend / Resume Asset Sub-process
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Workflow Description. This workflow does the following:
- Clears the business service cache of existing product instances.
- Reads the asset from the database.
The workflow includes only components that do not have a status of Inactive. The workflow looks for all the orders with a status of Open or Pending that are related to the selected asset. The workflow applies the changes specified by those orders. This re-creates the state of the service product as the user has requested it.
- Removes any components from the asset that do not have the 'Track As Asset' flag set.
- Displays an error message if the asset is empty.
If one of the open or pending orders disconnects the root component, or there are no components that have the 'Track As Asset' flag set, then the result is an empty asset. In this case, the workflow displays an error message.
- Copies the asset and sets the status of each component to 'Suspended'.
- Copies the asset and sets the status of each component to Active.
- If the Suspend button was clicked, then the workflow generates the delta of the requested state of the asset and the future suspended state of the asset. This creates line items to suspend the asset. Sets the due date for each line item.
- If the resume button was clicked, then the workflow generates the delta of the requested state of the asset and the future active state of the asset. This creates line items to resume the asset, and it sets the due date for each line item.
- Merges the line items of the suspend and resume requests into a single document.
- Generates a new asset integration Id for any line item with an action code of Add.
- Saves the document to the database.
Associated Business Service Methods. Table 55 shows the steps in this workflow that call business service methods.
Table 55. SIS OM Suspend / Resume Asset Sub-process Method Calls
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Business Service Method Called |
Reset PMT Cache |
Reset |
Set Product Instance |
Set Product Instance |
Load Open Order Line Items |
Find Orders |
Set Apply Output Header |
Set Output Header |
Apply Changes |
Apply |
Trim |
Trim |
Create Copy with Status = Suspended |
Set Field Value |
Create Copy with Status = Active |
Set Field Value |
Set Active Document Header |
Set Output Header |
Set Requested Product Instance (Active) |
Set Product Instance |
Create Delta (Suspended) |
Delta |
Set Due Date (Suspend) |
Set Field Value |
Set Active Document Header (2) |
Set Output Header |
Set Requested Product Instance (Suspended) |
Set Product Instance |
Create Delta (Active) |
Delta |
Set Due Date (Resume) |
Set Field Value |
Set Suspend Delta Document |
Set Product Instance |
Merge Suspend and Resume Line Items |
Merge |
Ensure New Line Item |
Set Field Value |
Sync Line Item |
Synchronize |
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