Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflow That Rejects an Order >

eSales - Reject Order Process

This workflow processes an order that a power user (Purchasing Manager or Delegated Administrator) rejects. Figure 161 shows this workflow.

The user initiates this workflow by clicking the Reject button in the Order Approval view.

Figure 161. eSales - Reject Order Process Workflow

Workflow Description. This workflow:

1. Checks the type of user who rejects the order. If the user is not a power user (not a Purchasing Manager or Delegated Administrator), displays a message and terminates.
2. If the user is a power user, displays the Add Comments view.

   The user enters comments explaining the reason for order rejection or cancels the process.

3. If the user cancels the process, sets the order status to Rejected.
4. Sends an email message to the contact for the order to inform the contact of the rejection.
5. If the user continues the process, returns the user to the Order Approval view.