Siebel Order Management Guide Addendum for Communications > Workflows for Customer Asset-Based Ordering > Workflows That Process an Order Checkout >

eSales - Enter Shipping Details Process

This workflow specifies a destination address for shipping products. Figure 149 shows this workflow.

The CUT eSales - Complete Checkout Process workflow calls this workflow as a subprocess.

Figure 149. eSales - Enter Shipping Details Process Workflow

Workflow Description. This workflow:

1. Checks to determine if an address is selected.
2. If no address is selected, checks to determine if the user has an account. If the user has an account, checks to determine if the primary address of the account is used.
3. If the user has an account but the primary address is not used, displays the Select Account Address view. When the user selects an address, sets the selected address as the account address.
4. If the user has no account, checks the personal addresses for the user.
5. If the user has no personal address, and the user's address book is empty, displays the Personal Shipping view.

   The user enters a shipping address.

6. If the user's address book is not empty, displays the Select Personal Address view. When the user selects an address, sets the selected address as the user's personal address.
7. If an address is required, validates the address. If an address is not required, displays an error message.
8. If the address is valid and the user has an account, sets the address as the primary address of the account. For more details, see eSales - Set Primary Account Address.
9. If the user has no account and if the user sets the Save check box in the Personal Shipping view, saves the shipping address. For more details, see eSales - Save Shipping Address.

Table 141 shows the step in this workflow that calls a business service method.