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During order capture, some services might require technical service qualification before those services can be offered to a customer. Which services require technical service qualification depends partly on the services your company offers, and partly on the business practices of your company.
Siebel CRM allows you to send an order to the fulfillment system to check whether or not the service is technically qualified before the order itself is submitted for fulfillment. The fulfillment system verifies whether that service is technically qualified to be available to that order or to that customer.
For example, a sales order containing an order line item to add DSL access might require a technical service qualification. In this case, before submitting the order for provisioning, you submit the order to the external provisioning system to check the technical availability of a DSL access service for the specified address.
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