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Incident Number |
Displays an automatically generated number that uniquely identifies the incident. |
Incident Summary |
Type a summary description of the incident. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the Incident Summary field text that the citizen types on the site. |
Status |
Displays a status of Active for the incident. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the Status field value that the citizen selects on the site. |
Employee |
Displays the ID of the user who creates the incident record. You can assign additional users to the incident but designate only one user as the primary employee for the incident. |
Source Name |
Select the contact who provides the information about the incident. If the contact record does not exist, then create a new contact record. Drill down on this field to navigate to the Contacts screen. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the name of the citizen if the citizen enters a user ID and password to access the site. If the citizen does not enter a user ID and password to access the site, then this field displays a name of Guest Customer. |
Source Type |
Select the type of source for information about the incident. Values include Email, Phone, Fax, News Media, Open Source, and Other. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays a value of Web. |
Case Name |
Select a case that is associated with the incident. When you select a case name, the Case Number, Case Serial number (#), and Case Owner fields in the More Info view for the incident are populated. |
Intake Category |
Select the category for a child-welfare incident. Values include Abuse and Neglect. You can select a value in this field only if the Type field of the incident is Child Welfare. |
Intake Type |
Select a further clarification of the intake category. The values that you can select depend on the value that you select in the Intake Category field. |
Intake Sub Type |
Select a further clarification of the intake type. The values that you can select depend on the value that you select in the Intake Type field. |
Mandatory Reporter |
Select this check box if the person who notifies you of the incident must do so for legal reasons. You can select this check box only if the Type field of the incident is Child Welfare. |
Source Organization |
Select the source organization for the information about the incident. If the contact that you select as the value for the Source Name field has an associated account, then this field is populated with the primary account for the contact. |
Incident Priority |
Select a value to indicate the importance of incident investigation. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the Priority field value that the citizen selects on the site. |
Date Occurred |
Select the date and time that the incident occurred. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the Date Occurred field value that the citizen selects on the site. |
Date Created |
Displays the date and time that you create the incident record. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the date and time that the citizen reports the incident. |
Date Reported |
Select the date and time that the citizen reports the incident. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the date and time that the citizen reports the incident. |
Description |
Type a detailed description of the incident. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the Description field text that the citizen types on the site. |
Group |
Displays the group name that users select in the Groups view of the Incidents screen. You can also add groups to or remove groups from the groups list using this field. |
Location |
Select the location of the incident. You select this location from a predefined list. |
Source Reliability |
Displays the source reliability if the contact in the Source Name field contains a value for reliability. |
Group Suspect Full Name |
Displays the suspect name that users select in the Group Suspects view of the Incidents screen. You can also add suspects to or remove suspects from the suspects list using this field. |
Cleared Exceptionally |
Select this check box to indicate that the incident is cleared because of exceptional circumstances. When you select this check box, you must also select values for the Cleared Exceptionally Reason and Exceptional Clearance Date fields. |
Cleared Exceptionally Reason |
Select the reason this incident is cleared. Values include Extradition Denied and Prosecution Declined. |
Exceptional Clearance Date |
Select the date and time that the incident is cleared. |
Type |
Select the type of incident. Values include Animal Control and Noise Complaint. When a citizen reports the incident on a self-service Web site for Siebel Public Sector eService, this field displays the Incident Type field value that the citizen selects on the site. |
Account Name |
Select the account that is related with the incident. For more information about associating accounts with incidents, see Adding Account Information to Incidents. |
Media Interest Flag |
Select this check box to indicate that the incident might be a source of media interest. |
Sub-Status |
Select a further clarification of the incident status. The values that you can select depend on the value that you select in the Status field. |
Sub-Type |
Select a further clarification of the incident type. The values that you can select depend on the value that you select in the Type field. |