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How Siebel Remote Handles Files on Remote Clients

The Siebel File System is a file system that stores attachments, correspondence, templates, and other types of unstructured data for the user. It uses the File System Manager server component. A connected user accesses files from the Siebel File System. A connected user is a user who connects directly to the Siebel Server. The Siebel Server can transfer files between the user and the file system during synchronization.

The File System Manager server component manages the Siebel File System, handles interplatform security, and handles most of the interactions with the Siebel File System that resides in the Siebel application. The Synchronization Manager server component also interacts with the Siebel File System during a synchronization. The Web Client, Developer Web Client, and server components that use these files can use the Server Request Broker to make requests to the File System Manager.

The local database is a database that resides on the remote client. It contains Siebel application tables that store user data and a local transaction log that stores transactions that the user creates. Siebel Remote copies these transactions to the Siebel Server when the remote client synchronizes.

The Siebel Server sends the Siebel File System files that reside on this server to the local Siebel File System that resides on the remote client. The remote client uses these local files when the user disconnects from the Siebel Server. During synchronization, Siebel Remote uploads any files that the user added to the local Siebel File System while disconnected. It uploads these files to the Siebel File System that resides on the Siebel Server. The user can also request files to download to the local file system during synchronization. You can specify the files that Siebel Remote publishes or distributes to users.

For more information, see Siebel System Administration Guide.